Support

How do I add my pet?

Tap the "+" button on the Pets tab, fill in your pet's information, and add a photo. Your pet's profile will be saved locally on your device.

How do I add health records?

Go to your pet's profile, tap "Health Records", then tap the "+" button. You can add vaccinations, medications, vet visits, and more.

What is a Digital Record?

A Digital Record is a Secure digital record designed to document your pet's record history and ownership linkage. Create one using GEN credits — it becomes a long-lasting, secure record that can be independently verified. Contact us for pricing options.

Do I need any technical knowledge to use the app?

No! The app handles all technical complexity for you. When you create a Digital Record, you use GEN credits, and we handle the rest. Your Pet Ledger is automatically created and managed.

Is my data stored in the cloud?

No. Nebula Genesis Pet Ledger uses a local-first architecture. All your pet data, health records, and photos are stored locally on your device. Only digital record data is stored long-term on public infrastructure.

How do I back up my data?

On iOS, backups happen automatically via iCloud Drive:

1. Go to Settings > Data Recovery > Manage Backups
2. Tap Create Backup Now
3. Legacy backup option: set a recovery password (min 8 characters) - remember this!
4. Your backup is encrypted and synced to iCloud Drive automatically

Your recovery password cannot be recovered if forgotten. Write it down!

Can I use the app offline?

Yes! The app works completely offline. You only need internet connectivity for creating digital records, cloud backup, and syncing features.

How do I scan vaccination records?

Use the OCR scanning feature in Health Records. Tap "Scan Document", take a photo of your pet's vaccination record, and the app will extract the information automatically.

What if I lose my device or my data disappears?

If you created a backup before, you can restore your data on any device with the same Apple ID:

1. Install the app on your new device (sign in with the same Apple ID)
2. Wait a few minutes for iCloud Drive to sync
3. Go to Settings > Data Recovery > Restore from Backup
4. If prompted for a legacy backup, enter your recovery password
5. Your pets, health records, and Pet Ledger will be restored

No backup? If you never created a backup, your data cannot be recovered. The app uses local-first storage with encrypted iCloud backup — your pet data is stored locally, not on our servers. See our Privacy Policy for what limited data we process.

How do I restore my data?

There are several ways to restore your data:

Automatic restore (new device): If your database is empty and a backup exists, the app will automatically prompt you to restore when you open it.

Manual restore:

1. Go to Settings > Data Recovery > Restore from Backup
2. Or: Settings > Advanced Settings > Restore from Backup
3. If prompted for a legacy backup, enter your recovery password
4. Wait for the restore to complete

Tip: Make sure iCloud Drive is enabled and you're signed in with the correct Apple ID.

I forgot my recovery password. Can you help?

Unfortunately, no. Your recovery password is used to encrypt your backup. We never store or have access to it. If you forget your password:

• Your existing backup cannot be decrypted
• You'll need to create a new backup with a new password
• Write down your password somewhere safe!

How do I share my pet's health records?

You can export health records as PDFs or share them directly from the app. Digital Record holders can also share a QR code that links to their pet's public digital record.